Chuck Tomasi

I learn, I share, I change lives

Hi, I'm Chuck

(retired) Sr. Developer Advocate

I am a passionate IT professional. My experience includes global team management and program rollout. I have led small to medium (<1MM) scale projects.

40 years experience in the IT industry has given me the skills to leverage industry best practices, create lean processes, and provide my customers with the best service and solutions possible.

>20 years experience in new media, and two published books, enable me to create professional print, audio, or video productions to maximize technology/process adoption and effectiveness.

(Retired) Sr. Developer Advocate

Location Phoenix, AZ

Sep 2017 - Sep 2024

Create technical product content creation for ServiceNow no-code to pro developers. Showcase innovative solutions to convey the value of the platform. Host and support in-person and virtual developer events.

Platform Architect

Location Phoenix, Arizona Area

Dec 2015 - Aug 2017

Drive customer value by evangelizing and demonstrating ServiceNow as an application development platform. Create enablement content for field Solution Consultants.

Sr. Services Enablement Program Manager

Location Appleton Wisconsin/Phoenix AZ

Feb 2014 - Dec 2015

Leverage my technical expertise and training experience to create scalable education solutions for our internal technical consultants and partner network.

Sr. Technical Consultant

Location Appleton Wisconsin

Jun 2010 - Feb 2014

Responsibilities: Provide our customers with technical & process guidance on implementations of ServiceNow core product and Discovery tool to make their IT service management more effective. Assist the training department where needed.

Accomplishments:

  • Develop and design IT change management process for $200B fortune 10 conglomerate and $160B fortune 50 pharmaceutical on time and on budget.
  • Created technical best practices service offering, collateral material, and accreditation program to help our consultants, partners, and customers reduce support issues, reduce implementation time, and be more satisfied with solutions resulting in $50,000 in the first year.
  • Created complex custom application for large global pharmaceutical company to manage their learning and development (training) change requests. Project was completed on time and on budget to high degree of customer satisfaction (9.0/10.0)
  • Produced and hosted hundreds of videos for all developer skill levels from citizen to professional level developers.

 

TechNow is for admins, builders, and developers of all skill levels on a wide variety of platform topics

 

Live Coding Happy Hour takes a break from polished demos to see how real ServiceNow developers do it!

 

Kick start your organization's digital transformation with the "why" behind the "how" to unlock productivity and deliver amazing experiences

Become a more effective ServiceNow developer. Break Point brings you interesting discussions with developers, product managers, and other notable people in the ServiceNow ecosystem.
Creator Toolbox gives you the tools you need to solve problems quickly.
  • ChuckChat.com

    New Media Producer

    Producer, engineer, and host of multiple podcasts (Internet radio) ranging from high tech to personal diary (audio blog.) Responsibilities include material research, writing, audio and video production, training, and technical.

    Accomplishments include speaking at the 2006 New Media Expo, 2011 AITP Region V conference, 2011 winner and 2007 finalist for a Parsec award, and premier podcast training for the National Park Service.

  • Plexus Corp.

    Corp IT Manager - Global IT Service Desk
    IT Manager
    Sr. Systems Administrator

    Design and staff a global IT service center offering for Plexus. In charge of managing the projects and hours allocation for 8 IT staff members across five sites on three continents. Lead strategic IT projects including programming custom applications, site deployments,and systems design.

  • Fox Valley Technical College

    Instructor

    C Programming instructor. Responsible for creating syllabus,grading, assignments, and attendance.

  • Northern Michigan University

    BS: Computer Science
    Activities and Societies: Computer programming competition, Directed Math Studies

    Focus on computer science studies and applications. Minor in mathematics and electronics. Lead the direction to create a new minor in electronics course outline to integrate with the computer science major.

Volunteer Work

  • Instructor

    Karate America Appleton
    Sep 2010 – Mar 2012 
    Assist the chief instructors as required and assist students where necessary.

  • Local chapter officer

    HDI
    Oct 2008 – Jan 2012
    Assist with chapter meetings, strategy, presentations, and special events. Currently serving as president emeritus. Previous roles include VP of Communications and President.

  • Sunday School Teacher

    First English Lutheran Church
    Sep 1992 – May 2014
    Lead opening workshop. Coordinate and carry out weekly activities. Produce and direct annual special project.

  • Volunteer

    Junior Achievement
    Jan 2009 – Apr 2010
    Teach sixth graders at Highlands Elementary school in Appleton WI about global economics using a series of prepared lesson plans.

  • New Media Instructor

    National Park Service
    Apr 2009 – Apr 2009
    Created content and co-lead 5 day podcasting training for western region.

  • Audio Technician

    All Saints Lutheran Church
    Dec 2014 – Present
    Coordinate with music director, manage equipment, record/archive services, post sermons to the web site, create audio CDs, training, supervise and manage workflow & procedures.