-
Hi, I'm Chuck
Sr. TPMM, Now Platform at ServiceNow
I am a passionate IT professional. My experience includes global team management and program rollout. I have lead small to medium (<1MM) scale projects.
Over 35 years experience in the IT industry has given me the skills to leverage industry best practices, create lean processes, and provide my customers with the best service and solutions possible.
14 years experience in new media, and two published books, enable me to create professional print, audio, or video productions to maximize technology/process adoption and effectiveness.
Hi, I'm Chuck
Sr. TPMM, Now Platform at ServiceNow
I am a passionate IT professional. My experience includes global team management and program rollout. I have lead small to medium (<1MM) scale projects.
Over 35 years experience in the IT industry has given me the skills to leverage industry best practices, create lean processes, and provide my customers with the best service and solutions possible.
14 years experience in new media, and two published books, enable me to create professional print, audio, or video productions to maximize technology/process adoption and effectiveness.
Sr. TPMM, Now Platform
Location Phoenix, AZ
Sep 2017 - Present
Technical product content creation for ServiceNow no-code to pro developers. Lead the platform demo strategy. Create innovative solutions to convey the value of the platform.
Platform Architect
Location Phoenix, Arizona Area
Dec 2015 - Aug 2017
Drive customer value by evangelizing and demonstrating ServiceNow as an application development platform. Create enablement content for field Solution Consultants.
Sr. Services Enablement Program Manager
Location Appleton Wisconsin/Phoenix AZ
Feb 2014 - Dec 2015
Leverage my technical expertise and training experience to create scalable education solutions for our internal technical consultants and partner network.
Sr. Technical Consultant
Location Appleton Wisconsin
Jun 2010 - Feb 2014
Responsibilities: Provide our customers with technical & process guidance on implementations of ServiceNow core product and Discovery tool to make their IT service management more effective. Assist the training department where needed.
Accomplishments:
- Develop and design IT change management process for $200B fortunate 10 conglomerate and $160B fortune 50 pharmaceutical on time and on budget.
- Created technical best practices service offering, collateral material, and accreditation program to help our consultants, partners, and customers reduce support issues, reduce implementation time, and be more satisfied with solutions resulting in $50,000 in the first year.
- Created complex custom application for large global pharmaceutical company to manage their learning and development (training) change requests. Project was completed on time and on budget to high degree of customer satisfaction (9.0/10.0)
ChuckChat.com
New Media Producer
Producer, engineer, and host of multiple podcasts (Internet radio) ranging from high tech to personal diary (audio blog.) Responsibilities include material research, writing, audio and video production, training, and technical.
Accomplishments include speaking at the 2006 New Media Expo, 2011 AITP Region V conference, 2011 winner and 2007 finalist for a Parsec award, and premier podcast training for the National Park Service.
Plexus Corp.
Corp IT Manager - Global IT Service Desk
IT Manager
Sr. Systems Administrator
Design and staff a global IT service center offering for Plexus. In charge of managing the projects and hours allocation for 8 IT staff members across five sites on three continents. Lead strategic IT projects including programming custom applications, site deployments,and systems design.
Fox Valley Technical College
Instructor
C Programming instructor. Responsible for creating syllabus,grading, assignments, and attendance.
Northern Michigan University
BS: Computer Science
Activities and Societies: Computer programming competition, Directed Math Studies
Focus on computer science studies and applications. Minor in mathematics and electronics. Lead the direction to create a new minor in electronics course outline to integrate with the computer science major.
Volunteer Work
Instructor
Karate America Appleton
Sep 2010 – Mar 2012
Assist the chief instructors as required and assist students where necessary.
Local chapter officer
HDI
Oct 2008 – Jan 2012
Assist with chapter meetings, strategy, presentations, and special events. Currently serving as president emeritus. Previous roles include VP of Communications and President.
Sunday School Teacher
First English Lutheran Church
Sep 1992 – May 2014
Lead opening workshop. Coordinate and carry out weekly activities. Produce and direct annual special project.
Volunteer
Junior Achievement
Jan 2009 – Apr 2010
Teach sixth graders at Highlands Elementary school in Appleton WI about global economics using a series of prepared lesson plans.
New Media Instructor
National Park Service
Apr 2009 – Apr 2009
Created content and co-lead 5 day podcasting training for western region.
Audio Technician
All Saints Lutheran Church
Dec 2014 – Present
Coordinate with music director, manage equipment, record/archive services, post sermons to the web site, create audio CDs, training, supervise and manage workflow & procedures.